If you have not earned points on your purchase, you should first check if you were logged into your Blakely Clothing account and haven’t mistakenly checked out as a guest. You must be logged into your account to earn rewards points and must redeem any rewards before you complete checkout. Please contact Customer Service at help@blakelyclothing.com if you need help with this or if you have checked out as a guest by mistake.
If you return or cancel your purchase for any reason, any points gained as a result of the purchase will be deducted from your balance.